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  1. 1.      General Questions

Q: What is saleaxis.com?

A: saleaxis.comengages inprovide almost everything for customers’daily life. We have outdoor products for sports enthusiasts, home improvements for house care and decoration, office supplies for business and public use, automotive tools for caring your cars and enjoying your trip, electronics for enrichment of your life on our online storefront. We have no physical store location.

Q: Why should I sign up for your mailing list?

A: By joining our mailing list, you are opting in to receive our weekly newsletter, which highlights new products, new site features, and, best of all, members-only deals!

Q: I can’t find what I’m looking for. What do I do?

A:Talk to us! Give Customer Service a call, a tweet, an IM, or an email. We’d be happy to help you find the product you want.

Q: I need additional information about a product beyond what is contained in the product description. Can you help me?

A: Of course we can! Contact us; we’ll be happy to answer your question. Please provide the item number when you send us your question so that we may give you an answer more quickly.

 

  1. 2.      Cancellations

Q: I just ordered a product and then changed my mind. Can I cancel my order?

A: If you do it fast enough! Just get in touch with us as soon as you can, and we’ll do our best to cancel the order for you. If we don’t catch it in time, though, it’s no big deal. When the unwanted order arrives at your door, just refuse the shipment from the carrier and it will automatically come back to us.

 

  1. 3.      Order Problems

Q: The inventory indicator on your site says that the product that I’m looking for is out of stock. When will it be available?

A: Inventory restocking varies greatly from product to product. If it’s not available and you want to know when it will be, give us a call!

Q: The product that I want is out of stock. Can I order it now so that it will ship to me automatically when it arrives at the warehouse?

A: No because all orders that aren’t shipped within 5 days of the order being placed are automatically cancelled by our system. Your best bet is to ask us when the item will be back in stock and then place the order once we have it available for sale again.

Q: The item that I received is not the item that I ordered. What do I do?

A: Let us know as soon as you can. We will begin the return process, as documented in the following section, immediately.

Q: My order arrived damaged. How can I resolve this?

A: Please get in touch with us within 7 days of receiving the order. We will file a claim with the carrier on your behalf. Due to carrier claim restrictions, any claims that we receive after the 7 day period may be lost.

Q: I think my order may be lost in transit. How can I find it?

A: Lost order claims follow the same system as damaged order claims. Please see the answer above. Note: Whereas the carrier must be notified within 7 days of shipment for damaged items, the restrictions on lost orders are a bit less defined. In the case of suspected lost orders, the sooner you contact us, the better.

Q: My ordered item may be defective. Can you fix it?

We can’t, but we can help you get a replacement! Please check with the manufacturer first as they can often solve many defect issues. If the manufacturer is unable to help you, please give us a call within 7 days of the order arrival and we’ll help you begin the return process which is detailed below.

 

  1. 4.      Returns

Q: How do I return an order?

A: Contact us. Make sure you have your order number - which you received in your original order confirmation email - available. We’ll immediately begin processing your request for a Return Authorization (RA) number.

Q: How long will it take for me to receive an RA number?

A: RA requests usually take 2-3 business days to process.

Q: How do I ship my order back?

A: In the email with your RA number, you will also receive shipping directions. We will provide you with a shipping address and packaging instructions. Note: When returning items, please include all original packaging, instructional booklets, information slips, etc.

Q: Can I exchange an item that I’ve received for a similar saleaxis.com item and then be refunded or pay the difference?

A: No. We respectfully request that you contact us to begin the return process for your original item and place another order through our website on your own.

Q: How long do I have to return an item?

A: saleaxis.com accepts returns for most items for up to 30 days. However, due to the nature of certain products, some may be non-returnable or may have a shorter time period allotted for returns. The most effective way of ensuring that we will be able to process your return is to contact our Customer Service department as soon as you are aware that you’d like to return an item. We will not be able to accept any return requests for any reason after the 30 day deadline. We sincerely apologize for any inconvenience that this might cause.

Q: Do I have to pay to return an item?

A: That depends. If you’ve received an incorrect, damaged, or defective item, there is no charge whatsoever. However, if you ordered the wrong item or you’ve decided that you no longer want the item, we’ll ask you to cover the shipping charge as well as a restocking fee that varies from item to item.

Q: Can I drop my return off instead of shipping it? I’m local.

A: No, please ship the order back to us according to the instructions that we emailed to you when you originally requested a return.

Q: How long will it take me to receive a refund for my returned order?

A: Once we have received your returned order, it will take us an additional 10-15 days to inspect the item(s) and issue a refund.

 

  1. 5.      Shipping

Q: Do you ship to U.S. remote zones or overseas?

A: Yes. We ship to locations throughout the U.S. and the world. Our U.S. shipping coverage includes all 50 states, P.O. boxes, military APO and AE FPO boxes, Puerto Rico, the Virgin Islands, the Cayman Islands, and Guam. While U.S. remote zones or overseas shipping may have specific requirementsaccording to different areas and laws. Therefore, contact with our customer service is usually necessary. 

Q: Can you ship my order to a different person in another city or country?

A: Yes. Orders can be shipped to a different address. After you enter your billing address during checkout, you'll have the option to either enter a shipping address as well.

Q: How much does shipping cost?

A; The shipping cost depends on the item's weight and dimensions, the shipping method, and the shipping address. Please use our Shipping Cost calculator on the checkout page to get a shipping quote.

Q: Has my order been shipped?

A: All orders are processed immediately and entered into our online tracking system. As soon as your order ships, you will receive an email containing your tracking information.

Q: When will my order arrive?

A: Most purchases are shipped out within one or two business days after payment clears. If you purchase and pay before 10 pm today, the item will usually be shipped out before 6 am tomorrow. The exact delivery time may vary with different areas.

The estimated shipping time for various areas and using various shipping methods is outlined in the table below:

 

 

Standard

Expendited

SecondDay

NextDay

Continental US

3-5 business days

1-3 business days

2 business days

24 hours

Special mailing areas

3 - 7 business days

 

 

 

US Protectorates

4 - 8 business days

 

 

 

APO/FPO

18 - 32 business days

 

 

 

Q: How can I track the shipment?

A: Once the order is shipped, you may use the tracking number that you receive from us to track your package on the carrier's website.

Q: Can I pick up my order instead of paying for shipping? I'm local.

A: No, please allow us to ship the order to you regardless of your proximity to our shipping location.

 

  1. 6.      Payment & Warranty

Q: Can I pay with my credit card over the phone?

A: No. Unfortunately our system is only equipped to handle online and paper payments as designated below.

Q: What payment methods does saleaxis.com accept?

A: We accept Visa, MasterCard, American Express, Discover and Diners Club. Check/money order and PayPal are also accepted. Please make all checks and money orders payable to our parent company, Axon US Corp.

Q: How do I find product warranty information?

A: Some product descriptions may provide the information that you’re looking for. You may also contact Customer Service for additional warranty information.